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Customer Service

Our dedicated staff is ready to assist you with your order!

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Luis, Susan, Ann, Sara, Ted, Anne, Kathy

 

Office Hours: 8:00 am-4:30 pm PST Monday-Friday

Ordering

  • Ways to Order from Global Village Glass Studios®:
    • Call your local sales rep
      • Global Village Glass Studios® works with the best sales reps in the country.
    • Order safely and securely 24 hours a day, 7 days a week online
    • Email us your order: sales@globalvillageglass.com
    • Call or fax us:
      • Phone: 206.782.6548
      • Toll Free Phone: 800.246.5585
      • Fax: 206.789.5505

Shipping & Delivery

  • We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations
  • Shipping and handling charges are calculated when goods are shipped and are not reflected in your order total at time of checkout
  • The shiping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  • Orders are shipped in the order received and typically ship within 7-10 business days of receipt via UPS Ground or Fed Ex Ground delivery
  • Goods are FOB Seattle, WA 98107

Payment, Pricing & Promotions

  • Checks may be mailed to:

Global Village Glass Studios®
600 NW 40th Street
Seattle, WA 98107

  • Pricing: Prices are subject to change without notice
  • Promotions: Global Village Glass Studios® offers special promotions throughout the year. Check with your local sales rep for details about current promotions

Terms & Conditions

  • Opening Order Minimum: $200
  • Re-order Minimum: $100
  • FOB Seattle, WA 98107
  • We ship via Fed Ex and UPS
  • We gladly accept MasterCard, Visa, Discover & American Express
  • Net 30 terms available for customers in good standing
  • We ship backorders unless otherwise instructed, with freight added
  • Volume discounts are applied to each order, on non-closeout items as follows:
  • Orders from $500 to $1,000 5%
  • Orders over $1,000 10%

Returns

  • Claims & Adjustments must be made within 10 days of receipt of merchandise by calling Customer Service at 1-206-782-6548
  • Global Village Glass Studios® will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
  • All returns/credits must be authorized
  • All claims for damaged shipments must include photographs of the damaged package and contents


CONNECT WITH US

Phone: 206.782.6548
Toll Free: 800.246.5585
Fax: 206.789.5505
email: sales@globalvillageglass.com
600 NW 40th Street
Seattle, WA 98107